i made an account a day ago and i tried contacting them to cancel my account. This will ensure the agreement ends at the current final date and will not renew further. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. %PDF-1.6 % Try ipostal1. Once your agreement with us has been renewed, well confirm it via email. From,Hedy GreeneAp. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. It is a scam. As far as the payment is concerned, it has been made in full. No staff available for contacting on the event day. The company left an official comment on this complaint. Service 110 Value 107 Shipping 48 Same here. Lorraine Brule Our customers satisfaction is our priority. Kind regards, I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Updated. Thanks again for everything I will be happy to recommend your services! With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. The center itself have no problem and sales are nice before you join. I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Sometimes they don't see my payments and kick me out of the system. Platinum Plus costs about $300 more, but it really wasn't clear why. Thank you again for taking the time to provide feedback. Be part of a vibrant coworking community with dedicated desk or hot desking options. We have a team of specialists available 24/7 to help you find the best solution for your business. I only need to book workspace occasionally - why should I register? It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. Lorraine Brule Michelle Spire ComplaintsBoard.com is a leading complaint resolution website on the Internet. What the heck? Im sorry if you felt the need to escalate this. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. We would like to confirm that your concern is since been resolved as per the details shared with you. In conclusion, careful when u sign with regus. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. {Address} This is a very unprofessional way of handling the situation as this concerns health and safety. However they denied my request, insisting that I had to pay for another month of service. Only pay for the services you need and access workspaces when required. Michelle Spire DO NOT TRUST THESE FRAUDSTERS Without further options, I contacted my credit card company and they put a stop on the payment. Well. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Oh yes. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Your email address will not be published. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I understand and appreciate that youre disappointed, and would really like to help. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. We appreciate your business. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Michelle Spire Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Transparency is very important in everything that we do. I had a membership for over a year. Restoration Fee - $290 ($3.50 per square foot) This is a very unprofessional way of handling the situation as this concerns health and safety. DO NOT BE FOOLED BY UPFRONT LOW PRICING. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Membership: 2.3.1. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Office Space and Coworking prices are per person per month and are dependent on inventory availability. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. It was a nice experience with the club. So, I would like to request you to cancel my membership with you kindly. Yes DragonPass also sells lounge entry direct without the need for a membership. And answer could take 2-3 weeks! Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Some of the staff that work the front offices are nice but the good ones leave quickly. I look forward to receiving more information from you. This will surely increase the credibility of your complaint. We may have received incorrect data. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Frustrated I shut down the second account as well. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. It is clean and smart and well organised. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Create an account to follow your favorite communities and start taking part in conversations. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Global Customer Service at Regus. Disgusting behaviour. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. I contacted Regus immediately to explain the situation and cancel my service. It then states that you must provide this written notice at least three months before that end date. I called their 1-800 number and someone overseas took my message. Thank you, I paid for the service up until that point. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Regus helps businesses find and create the right workplace for their people. Just drop in to a location of your choice whenever you need a place to work. This does not affect customers who have a permanent space as these are reserved specifically for them. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! They denied any responsibility for their system malfunction. Today I haven't visited a Regus office in over two years yet the bills keep coming. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Their automated system was charging me for a service their system just added to my account. Advice STAY AWAY, Products used:Virtual office If you're after a traditional lounge membership post-COVID, then DragonPass has three options: Classic: US$99/year, includes 1 visit, then US$31pp (A$42) thereafter. We found a responsible person where we inform her about the problem. And if you don't pay up they'll try to ruin your credit. I would not recommend thia company. Kind regards, We moved in to a Regus office in JAN 2022 and moved out JAN 2023. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full Hi, is anyone aware if this is still valid and if any issues occurred? If it has been longer than 30 days, please get in touch so we can investigate further. However when I went to check out online, their web site went blank. And again, there is simply no legitimate reason for this. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. I have been transferred to a new location. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Who has the free mental bandwidth to keep track? Compare them below and choose the right one for your business. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. 2. This company hates its customers, and treats them with destain. Anyone can write a Trustpilot review. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We understand that you'd have appreciated greater notice. Its a very common part of a business when providing goods or services to customers and then not receiving payment. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. He shares his travels under, The dragonpass offer from Regis is still valid. They would not remove the items that I didn't want. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. Thank you for setting up this process for me. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. I understand that youre disappointed. They still continue to send invoices with no one responsible to be there to answer. In the next paragraph, you should ask the authority for confirmation of cancellation. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I cannot stress enough the lack of professionalism and poor service. Do not do business with this company. It's a yellow button near the top of the page. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. You should receive your refund within 30 days after your agreement end date. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. endstream endobj startxref Let's find the right workspace for you. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Hi Mike, Im sorry if you felt the need to escalate this. Press question mark to learn the rest of the keyboard shortcuts. Orangetheory has a 30-day membership cancellation policy. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Work from a private office by the day or for 5, 10, or unlimited days a month. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Beautifully designed coworking spaces to help facilitate new connections. We use cookies to improve your experience and deliver personalised content.
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