05 Aug 2022. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! For the cabin on the cruise, we indicated separate beds for their cabin. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. He will call us immediately - he said. return trip Munich to EWR If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . No one expects to have to cancel a cruise. We are not asking for anything other than our money back. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Why? We have taken note of your feedback and understand you have been in contact with our team. Not every river cruise line takes the same stance. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. Only in very rare circumstances are the sailings canceled outright. But this is one American that will never sail with this awful company ever again. About 20 poeple's bag on the flight didn't make it. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We did not see ANY of Spain. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . This will surely increase the credibility of your complaint. More details in attachment. You dont cruise in Egypt in June/July because its too hot. Our ships have a very low draftabout five feet, he explained. Here's our experience with the Viking cancellation policy. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Related: Booking your first river cruise? When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. . BBB Business Profiles may not be reproduced for sales or promotional purposes. Only Viking can make the appropriate reservation. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. He made the commissions, we will not sail and lose 14,000 dollars. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Viking has lost four loyal customers with 10 past cruises between us. But our plea was denied. In November ******************************************* She had major surgery December 12th. We were treated like animals. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) Well guide you through the process. This complaint has been resolved automatically due to user's inactivity. This matter has not been properly escalated to the legal department.Our time is running off to recover our money and we can not travel due the vaccines requirements and the only absurd respond that we get is to transfer our vouchers.We are extremely disappointed of Viking Cruises after we decided to support the company. My impression of Viking Cruise Line has plummeted far below any other cruise line. This site is for entertainment purposes only. It would seem to be a reasonable and simple request. Enrollment required. Crystal River Cruises has canceled its four remaining Crystal Ravel sailings this December. 2. Any help to resolve this matter will be greatly appreciated. That' our policy,. The next indicator of river flow problems is the Thames River in England. . . The whole experience was a disaster. Yazmin Hope and Libby Gallagher This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. We are unable to meet their requirements and therefore want our funds returned to us. As compensation we have been offered a derisory 200 voucher towards a future cruise. After 5 Viking Some years, low water levels caused disruptions as early as June and some years as late as October. Telling us that a voucher has no cash value is a shoddy business practice at best. However, the most important part of any cruise, for me is the excursion choice. Viking is bringing back river cruises to Europe in July. Please view our advertising policy page for more information. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Learn to how to find the cheapest awards. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Viking Cruises. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. We could not wash, shower, not wash our hands and NOT able to flush toilets! In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. (I doubt theyll get that right). Not for the voucher amount. We are told now that change is not possible at all because vouchers have expired. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. My bag is still missing and I will request (!) Find out how we combat fake reviews. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. coach. . Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. (Enrollment required for select benefits.). Anybody got any idea what do I do? Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. Beware of Viking excursion policies. Just realized that the cruise booked was from Antwerp to Amsterdam. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Another factor that should be considered is trip insurance. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. Scheduled and rescheduled elder family care and pet sitting services. The sailings. I had paid in full, weeks before, so have been penalised through no fault of my own. Each time I received a pro forma answer saying "it is company policy that future cruise credits have no cash value and cannot be refunded or exchanged once booked."

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