Still having trouble with this. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Steps taken from a post on the BT Community. Change the Hub Gateway IP address to 192.168.2.1 Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Do I need a WiFi 6E router to use WiFi 6E products? Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. (the macaddress is the same as the wifi router apart from a few letters.) Check the box next to Auto Firewall Open. Let's take a look at the legacy BT routers that are still capable of getting you online. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Also, it took a number of days for me to find this thread of communication online. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. This brings up a hidden page. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? I have disabled the bt fon and bt wifi to reduce my home network clutter. There are at least adozen other things that also result in the same situation. It also has 4 Gigabit LAN ports. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. - edited Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Guide to 4G Assure. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Check which BT Hub you've got >, It only fires up when you open a browser. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. At least Ive got Sonos working now even though it is at the expense of 5ghz. Smart Setup is BT's online set-up wizard. BT Business Hubs: Help and guides for your model. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Can Nigeria's election result be overturned? ensure Sonos all working correctly via boost with 5ghz still turned off. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. This means that you've got no control over which network your device joins. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. We hope you'll join the conversation by posting to an open topic or starting a new one. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Just plug 3rd party router into the wall mounted Openreach fibre modem. It means I have a redundantSonos Move which is incredibly frustrating. Users . I don't think the workaround for modem mode works. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. 9:48 PM. This means your Hub hasn't yet registered your device as completed. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Then, for your static IP block, enter your router's address and subnet mask. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Well update this post with any further newsas and when we receive it. >. Thanks for the explanation. Links to user manuals and other documents for BT Hubs for broadband. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. There are simple ways you can boost performance and get the best from your broadband. 10:38 AM Been running flawlessly for 2weeks now since running the system in this set up. Plug the microfilter into the socket. So some transparency is needed so customers like myself know that this is a commonissue. I have disabled the bt fon and bt wifi to reduce my home network clutter. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. How do you turn off wifi? Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. I have raised a complaint with BT as MacBook works fine, but app does not. ***The radically changed Web Admin Interface of the BT Smart Hub 2. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. The handler switched off 5ghz frequency remotely. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. 11-05-2020 I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Ive had the cant find Sonosproblem for a couple of weeks. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Select the Link Configuration sub-tab. . I connected a laptop via ethernet into it. This is so you can learn about some of the most important features of your BT Broadband package. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. What's the least amount of exercise we can get away with? https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Click a dropdown for your model of hub. On your device search for your network and enter your password exactly as shown. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. I also want to be able to repair and modify the frame. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . 8:37 AM. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. This will open the Hub Manager. Its only when you connect direct to the Hub. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. The app then stopped working. Bridge mode does appear to exist on the Smart Hub. It should appear as soon as you connect to the Hub and open a browser. Numerous complaints have appeared on the company's community forums over the last few months. BT Smart Hub settings - make your router faster and less annoying. Vodafone Broadband: Great prices but at what cost? I have a new hub. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. It only fires up when you open a browser. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. on Do I need a WiFi 6E router to use WiFi 6E products. Ask questions and share tips with other people 24 hours a day. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Everything now works, so again it confirm the issue is with BT. Make sure you've completed every step of Smart Setup. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Maybe this is a shoal of red herrings! Read about our approach to external linking. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). The setting is on a page hidden on the home version. AP mode is preferred if you have a ISP modem/router that can't be bridged. 6:41 AM. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. 30-09-2020 If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". This is found on the back of the router and on the removable card. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. BT Smart Scan technology You would not need to connect between the two wireless networks then, avoiding the broken code in the router. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. How do I use my Smart Hub as a modem only? Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. No problem. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub?
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